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Frequently Asked Questions

Answers to most common Questions

Before my stay

How do I know how much my room will cost?

You can conduct a price simulation using the search engine / Book Now button or consult the page for the hotel in which you wish to book your stay to find out the room rates.

Where can I learn more about hotel transfer?

We invite you to visit the hotel description page or contact us directly via email or call us (use CONTACT US button on the left).

I want to cancel my booking. Will I still be billed for my stay?

It is best to start by reading the cancellation policy for your booking to confirm whether or not it can be cancelled or modified.

Your stay will be billed subject to the cancellation policy for your booking, which can be found in your confirmation email.

How many rooms and nights can I reserve in a single online booking?

You can reserve subjected to the availability at the hotel you have selected.

How do I know if my booking has been confirmed?

The number you are given after completing your booking guarantees that the booking has been confirmed and recorded.
You will see this number on your booking confirmation, which you can find:

In your inbox: A confirmation email will be sent to the address you provided within 24 hours of booking.

If the hotel and the booking are eligible for remote check-in, you will receive an email 48 hours before your stay begins explaining how to complete the remote check-in. You can complete your remote check-in any time after 2:00 P.M. on the day of your arrival.

Can I add a baby cot to my room? / Do you have baby cots available for clients?

Most of our hotels have baby cots available from reception upon request.

We invite you to contact the hotel you want to book directly during reception opening hours.

What is the difference between the refundable and non-refundable rates?

We offer you two types of rates:

Refundable or flexible. This rate allows changes and cancellations upon a certain number of days prior to your arrival. Kindly check the Hotel policy that comes with the confirmation of your booking.

Non refundable. If you make your reservation with a minimum advance, you can benefit from this rate that has special conditions. The reservation of this rate implies immediate payment via credit / debit card and does not accept changes or cancellations.

Do I have to pay extra for my cat or dog?

Please contact us prior to your arrival.

Can I book online and call the hotel directly to cancel or modify the reservation?

Please use the CONTACT US button on the left to get in touch with us.

How can I learn more about parking at the hotel I would like to book?

The parking situation is different for each hotel.
All the necessary information can be found on the hotel description page.

If you would like more information about the availability of parking, please call the hotel directly during reception opening hours.

What is the customer service schedule?

You will receive personalized attention 24 hours a day, any day of the week, you can call the telephone number of our reservation center: +41 44586 39 12

How do I know if a particular hotel has rooms available?

Simply search for the hotel and select the dates of your stay. The available rooms and their rates will be displayed.

How do I book a room on

To book a room, search for your destination, enter after Learn more button your travel dates, then click the “Book now” button.

What is your booking policy?

Our terms of sale are displayed before your booking is confirmed. Find them at the following link: General Terms of Sale.

I lost my confirmation number- how can I consult, modify, or cancel my booking?

You can find your booking number:

In the confirmation email that was sent to your inbox. A confirmation email was sent to the email address you used to book within 24 hours of booking.
You can also contact the hotel you booked your stay at directly (make sure to mention that you made your booking online.)

Will I be debited immediately when I enter my bank card information into your website, or will I pay when I arrive/leave the hotel?

It depends on the type of payment.

If, when you enter in your card information, it says “Online payment,” that means your card will be debited immediately.
If it says “Guaranteed booking,” it means that your card will simply be used to guarantee your booking, and that you will pay when you arrive at the hotel, using the payment method of your choice.

How do I know if there is a Uniques Hotel where I am traveling?

Enter the name of your destination into the search bar or click on “Find a hotel on the map,” below the search bar on the website’s welcome page.

I didn’t receive a booking number after completing my booking.

Please double check the payment information and all other information you provided. If it is a technical issue, please accept our apologies!

To obtain your booking number, you can contact the hotel directly.

You can also ask the hotel to resend the confirmation number to you if you have lost it.

Is it risky to provide my bank card information on your website?

To guarantee your security and ensure privacy, our website uses SSL encryption. When your data is transferred online, the information provided in various forms is automatically encrypted.
The SSL (Secure Socket Layer) encryption system automatically codes the data before it is sent across the internet. It is only decrypted when it arrives on our server.
SSL is the most common, most reliable solution.

To check whether your browser is compatible, simply look for an icon of a key or a padlock in the URL bar.

Can I only make online bookings at certain times of the day?

You can make an online booking at any time. However, for a same-night booking, your online booking must be completed before midnight.

During my stay

How do I use free WiFi at Hotels?

Please ask at the reception or your Butler for the password of the WiFi.

How can I extend my stay?

You can extend your stay, always subject to hotel availability for the requested dates:

Directly with the hotel reception selected before and during your stay before 12:00 noon on the day of departure or through our reservation center on the phone: +41 44586 39 12.

When can I have my breakfast?

Breakfast hours vary depending on the hotel. Please contact us or ask your Butler.

I didn’t book my breakfast. Can I still have some?

Simply request it from your Butler, he/she will be happy to help you to organize your breakfast.

If your room booking includes the designation “breakfast included”, then there’s no need to book your breakfast, as it’s already included in the price of your stay.

After my stay

How can I obtain a copy of my bill?

We invite you to get in direct contact with the hotel you stayed in during reception’s business hours or to use our contact form.